Cancellation & Refund Policy for Suryadigitalprints

1. Pre-Delivery Cancellation

   • You may cancel your order within [2days] of placing it, for a full refund, provided the order has not been dispatched.

   • To cancel, you must contact us via printswithsurya@gmail.com with your order number.

2. Post-Delivery Returns / Refunds

   • If items are defective, damaged, or not as described, you may request a return within 7 – 10 working days of delivery.

   • Returned items must be unused, in original packaging, with all tags/labels intact.

   • We reserve the right to refuse a return if these conditions are not met.

3. Non-Returnable Items

   • Certain items (e.g., custom NFC cards, made-to-order products) may not be eligible for return unless defective.

4. Refund Process

   • Once we receive and inspect the returned item, we will notify you of the approval (or rejection) of your refund.

   • Approved refunds will be processed within 7 – 10 working days using the original payment method.

   • Shipping costs or other charges may or may not be refunded, depending on the case (you should specify your policy here).

5. Replacement / Exchange

   • If a product is damaged in transit or incorrect, we will replace it (subject to availability).

   • Contact us within 7 – 10 working days of delivery to claim replacement.

   • Replacement/Exchange will be delivered within 7-10 working days

6. Late or Missing Refunds

   • If you haven’t received your refund after it’s processed, first check your bank or payment provider.

   • Then contact us at printswithsurya@gmail.com with your refund confirmation / order details.

7. Deductions

   • We may deduct payment gateway fees, shipping costs, or GST (if applicable) from refunds – if this is in line with what you commit in your policy.

   • Note: Under Indian e-commerce rules, you must provide a refund if goods are “defective, deficient or spurious, or … not of the characteristics … as advertised” or delivered late